CX Impact 2016: A Customer Experience Event

EFFORTLESS. CONVENIENT. INDIVIDUALIZED

Guarantee ROI in an Omni Channel Environment

We live in an age where customers want a customer experience (CX) that is not only EFFORTLESS but also - controllable, emotional, continuous and individualized.  As technology and new media continue to transform service, a company’s ability to integrate communications and experiences across channels is essential in building brand reputation.   At CX Impact 2016, customer service and marketing leaders will share how they are building stronger customer relationships AND delivering ROI in an omni-channel environment.  No matter where you are in your CX efforts, you will gain the skills and insight needed to get to the next level of service excellence.  

2016 Featured Speakers Include:

 Natalie Ben-Zur
Natalie Ben-Zur
CEO
Tempt Brands
 Alison Circle
Alison Circle
Chief Customer Experience Officer
Columbus Metropolitan Library
 Sascha Fuhren
Sascha Fuhren
Head of Business Excellence
ebay
 Gail Smith
Gail Smith
Chief Customer Officer
MetroPlus HealthPlan
 Janet Sparkman
Janet Sparkman
Chief Consumer Experience Officer
Optum
 Brendan Sullivan
Brendan Sullivan
Vice President, Direct-to-Consumer
VF Corporation
 Terry Cain
Terry Cain
Vice President Global Customer Engagement
Avnet Inc
 Michael Lenz
Michael Lenz
Global Head of Brand Experience
Cisco

Why Attend CX Impact?

Interactive sessions designed to help solve business challenges

Guarantee ROI in an Omni Channel Environment

New speakers – Other events have the same “talking heads”

Peer to peer connection opportunities including: roundtables, problem solving, and birds of feather luncheons.

Current practitioners – Other events have numerous “Former” executives. CX Impact speakers are actually sitting in the seat of influence

Diverse C Level practitioner perspectives from Chief Customer Officer, Chief Experience Officer and Chief Marketing Officer

High level brain weaves and brainstorming sessions for our VP level attendees

BIGGER, BETTER AND MORE TRANSFORMATIONAL – PEER POWER BRAINSTORMING

We are pleased to present our new event focused delivering next generation best practices in an interactive and engaging forum. CX Impact will be bigger, better and more transformational than ever before. This super charged event will proudly feature:

  •  50 end-user presenters with more than 50% of the presenters at the VP level and above
  •   7 C level Presenters
  •  2 break-out sessions in the afternoons so you can customize your learning
  •  6 workshops including a choice of two tracks, 2 end-user led sessions and an opening C Suite keynote
  •  2 post event site tours
  •   Book signings by best selling authors, keynotes, tech demos, networking opportunities galore, “brainweaves,” interactive workshops, lunch and learns, behind the scenes tours and coaching clinics.

Plus, our interactive elements will bring a new twist to the experience by getting you engaged, involved and connected with your fellow CX trailblazers

Download the Agenda

Sponsors & Exhibitors
Media Partners